Frequently Asked Questions

Question 1

Which countries do you provide accounting services for?

Accepted Answer

We provide accounting, bookkeeping, payroll, and cloud accounting services for businesses in the United Kingdom, Australia, the GCC (UAE, Qatar, Saudi Arabia, Bahrain, Kuwait, Oman), and India. Our team is familiar with the local tax laws, compliance requirements, and accounting standards in each jurisdiction.

Question 2

How do I get started with XproAccount?

Accepted Answer

Getting started is simple. Contact us via WhatsApp, fill in our enquiry form, or email us directly. We'll schedule a free consultation to understand your business, current setup, and requirements — then propose a tailored service package with transparent pricing.

Question 3

Do you work with sole traders, small businesses, or larger companies?

Accepted Answer

We work with businesses of all sizes — from sole traders and freelancers through to SMEs and multi-entity groups. Our services are scalable, so whether you need basic bookkeeping or consolidated group accounts, we have a solution that fits.

Question 4

What makes XproAccount different from a local accountant?

Accepted Answer

We combine qualified human expertise with AI-enhanced tools to deliver faster, more accurate results at competitive rates. We operate across four jurisdictions, offer dedicated account managers, and take a proactive approach — flagging issues before they become problems rather than waiting for year-end.

Question 5

How do you communicate with clients?

Accepted Answer

We communicate via email, WhatsApp, video call, and phone — whichever works best for you. You'll have a dedicated account manager as your single point of contact, so you're never passed around or left waiting for answers.

Question 6

What bookkeeping services do you offer?

Accepted Answer

We offer full-service bookkeeping including transaction coding, bank reconciliation, accounts payable and receivable management, expense tracking, payroll journals, and monthly management accounts. We work on Xero, QuickBooks Online, MYOB, and Tally Prime.

Question 7

How often will my books be updated?

Accepted Answer

We offer weekly, fortnightly, or monthly bookkeeping depending on your transaction volume and reporting needs. For businesses with high transaction volumes or those needing real-time visibility, we recommend weekly updates.

Question 8

Do I need to send you documents and receipts?

Accepted Answer

We make document sharing as easy as possible. You can share receipts and invoices via your cloud accounting platform's receipt capture feature, email, WhatsApp, or a shared folder. We'll set up the most convenient workflow for your business.

Question 9

Can you take over bookkeeping from my current accountant?

Accepted Answer

Yes. We handle transitions smoothly — including requesting access to your existing accounting software, reviewing historical records, and bringing your books up to date if there are any backlogs. We'll coordinate with your previous accountant to ensure a seamless handover.

Question 10

Which payroll jurisdictions do you cover?

Accepted Answer

We manage payroll for businesses in the UK (PAYE, RTI, auto-enrolment pension), Australia (STP, superannuation, award rates), and the GCC (WPS compliance, end-of-service gratuity). Each jurisdiction is handled by specialists familiar with local employment law and payroll regulations.

Question 11

Do you handle pension auto-enrolment for UK businesses?

Accepted Answer

Yes. We manage the full auto-enrolment process — assessing employee eligibility, enrolling qualifying employees, calculating contributions, submitting to your pension provider, and handling opt-outs and re-enrolment cycles.

Question 12

Can you process payroll for employees in multiple countries?

Accepted Answer

Yes. We can manage payroll across the UK, Australia, and GCC simultaneously for businesses with international teams. Each country's payroll is processed under its local rules, with consolidated reporting available if required.

Question 13

What happens if there's a payroll error?

Accepted Answer

We have a rigorous review process to minimise errors, but if one occurs we resolve it promptly — processing corrections, issuing amended payslips, and submitting any required corrections to HMRC, the ATO, or the relevant authority at no additional charge.

Question 14

Are you registered with HMRC as a tax agent?

Accepted Answer

Yes. XproAccount is a registered HMRC agent, which means we can communicate directly with HMRC on your behalf, submit VAT returns, and handle any queries or correspondence — saving you time and reducing the risk of errors.

Question 15

Do you support Making Tax Digital (MTD) for VAT?

Accepted Answer

Yes. All our UK VAT clients are fully MTD-compliant. We use MTD-compatible software to maintain digital records and submit VAT returns directly to HMRC through the MTD API — in line with HMRC's requirements.

Question 16

Which VAT schemes do you work with?

Accepted Answer

We work with all UK VAT schemes including Standard Rate, Flat Rate, Cash Accounting, and Annual Accounting. We'll advise on the most tax-efficient scheme for your business based on your turnover, sector, and cash flow requirements.

Question 17

Can you help if my VAT returns are overdue?

Accepted Answer

Yes. We regularly help businesses catch up on overdue VAT returns. We'll reconstruct the records needed, prepare the outstanding returns, and submit them to HMRC — minimising penalties where possible and getting you back on track.

Question 18

Which cloud accounting platforms do you support?

Accepted Answer

We support Xero, QuickBooks Online, MYOB, and Tally Prime. Our team holds certifications across all four platforms and can advise on the best fit for your business, jurisdiction, and workflow.

Question 19

Can you migrate my data from my current accounting software?

Accepted Answer

Yes. We handle full data migrations from Sage, QuickBooks Desktop, Excel spreadsheets, FreeAgent, Wave, Kashflow, Tally ERP 9, and manual records. We manage the entire process — data extraction, cleaning, import, and post-migration reconciliation — with zero data loss.

Question 20

How long does a cloud migration take?

Accepted Answer

Most migrations are completed within 48–72 hours for straightforward setups. More complex migrations involving large data volumes, multiple entities, or custom integrations may take longer. We'll give you a clear timeline during the initial assessment.

Question 21

Do you offer training on Xero or QuickBooks Online?

Accepted Answer

Yes. We offer structured training courses for Xero, QuickBooks Online, MYOB, and Tally Prime — covering everything from basic navigation to advanced reporting and reconciliation. Training is available for individuals and teams, online or in person.

Question 22

What does accounts finalisation include?

Accepted Answer

Our accounts finalisation service covers trial balance preparation, year-end adjustments (accruals, prepayments, depreciation, provisions), preparation of statutory financial statements (P&L, balance sheet, cash flow), corporation tax computation, and filing with Companies House or the relevant authority in your jurisdiction.

Question 23

Which accounting standards do you prepare accounts under?

Accepted Answer

We prepare accounts under UK GAAP (FRS 102 and FRS 105), IFRS, Australian Accounting Standards (AASB), and Indian Accounting Standards (Ind AS / Companies Act 2013) — depending on your jurisdiction and entity type.

Question 24

What is the deadline for filing accounts with Companies House?

Accepted Answer

For UK private limited companies, statutory accounts must be filed with Companies House within 9 months of the financial year-end. The corporation tax return (CT600) must be filed with HMRC within 12 months of the accounting period end. We monitor your deadlines and file well in advance.

Question 25

Can you prepare accounts for a group of companies?

Accepted Answer

Yes. We prepare consolidated financial statements for holding companies and subsidiaries — including intercompany eliminations, minority interest calculations, and group-level reporting under IFRS or UK GAAP.

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